FAQs

What type of accommodation do you offer?

Vietnam Backroads Travel is committed to providing high-quality experiences and consistently delivering the best service to its customers. During each journey, travelers typically stay in carefully selected 3-, 4-, or 5-star hotels, ensuring comfort and excellent amenities throughout the trip.

Couples are accommodated in double rooms, while solo travelers of the same gender may share rooms, offering a balance of privacy and affordability. In certain regions, particularly where downtown areas are less developed or off the main tourist trail, homestays and charming 3-star hotels are often the preferred options. These accommodations provide not only comfort but also a more authentic and intimate connection with local culture.

No matter the location, Vietnam Backroads Travel ensures that all lodging options meet high standards of quality, safety, and hospitality, enhancing every traveler’s journey through Vietnam’s beautiful landscapes.

How big will the group be, and how many guides per group?

Private Trip

At Vietnam Backroads Travel, we specialize in offering private trips designed to meet the unique needs of individuals, couples, families, and private groups. Every itinerary is tailored with flexibility, allowing you to travel at your own pace and enjoy a personalized experience. Whether you seek cultural immersion, outdoor adventures, or leisurely sightseeing, we craft each journey according to your preferences.

For private trips, we require a minimum of two participants. A dedicated team member will be assigned exclusively to your group, serving as your guide throughout the journey. This ensures personalized care, local expertise, and a seamless travel experience from start to finish. Enjoy the freedom to explore with customized activities, selected accommodations, and a schedule that suits your interests.

Join-In Group Tour

For those who enjoy meeting fellow travelers while exploring new destinations, we offer join-in group tours. Group sizes are thoughtfully planned depending on the travel destination and travel style, maintaining a perfect balance between social interaction and individual attention.

  • Minimum group size: 2 participants

  • Maximum group size: approximately 14 participants

This manageable group size allows our experienced guides to provide personalized attention to each traveler, ensuring a high-quality experience for everyone. It also creates a friendly and engaging atmosphere where members can easily get to know each other, share experiences, and form meaningful connections along the journey.

Whether you prefer the exclusivity of a private trip or the camaraderie of a group tour, Vietnam Backroads Travel is committed to delivering memorable adventures tailored to your style.

What are the nationalities of the guides?

At Vietnam Backroads Travel, we pride ourselves on delivering authentic and enriching travel experiences, and the cornerstone of this promise lies in our team of professional tour guides.

All of our tour guides are fully licensed and well-trained, having graduated from reputable tourism universities across Vietnam. Each guide possesses in-depth academic knowledge, complemented by practical, real-world experience, ensuring that every journey you take with us is both educational and engaging.

As proud Vietnamese nationals, our guides are deeply connected to the land, its people, and its stories. Their local insights and personal experiences offer travelers a unique and intimate perspective that goes far beyond the surface of typical tourist paths.

Moreover, our guides are not only experts in Vietnam’s rich history and vibrant culture but are also highly experienced in leading adventure tours. Whether it’s cycling through the countryside, trekking through remote highlands, or exploring the hidden alleys of ancient cities, they are trained to manage both the logistics and the spirit of adventure that define our tours.

With years of professional guiding experience, each member of our team is adept at creating seamless, safe, and memorable journeys. They are skilled storytellers, cultural ambassadors, and responsible companions who are committed to making your experience in Vietnam truly exceptional.

When you travel with Vietnam Backroads Travel, you are not just seeing Vietnam—you are experiencing it through the eyes of knowledgeable, passionate locals who are dedicated to sharing the best of their homeland with you.

What is the language the guide speaks?

At Vietnam Backroads Travel, our professional guides are fluent in English, French, Spanish, German, Italian, and Russian. For join-in group tours, we assign English-speaking bike guides to ensure smooth communication among participants of different nationalities, making the experience seamless, inclusive, and enjoyable for everyone.

Are children allowed on the tour?

For Classic Tours: we recommend booking a private trip if you are traveling with children under 8 years old, as young kids may not be able to participate in activities designed for adults.
For Semi Bike Tours: if the destinations and regions feature flat terrain and safe routes, children are welcome to join the journey. Children aged 8 to 16 can participate only on private family trips. To join a group bike tour, participants must be 17 years or older.
For Other Adventure Tours: eligibility depends on the nature of the trip, the mode of travel, and the specific destinations. Upon receiving your inquiry, we will review your travel plans and advise which age groups are suitable for children to join based on the trip’s requirements and safety considerations.

How should I manage my packs, suitcase/luggage during the tour?

Classic Tours
Your luggage and suitcases are securely stored in the back of our vehicles and carefully looked after by our professional drivers, ensuring peace of mind throughout your journey.

Classic Bike Tours
Enjoy a carefree bicycle ride through authentic villages while our support vehicles stay close by. You’ll see them regularly, approximately every 10 to 20 kilometers, providing assistance whenever needed.

Adventure Tours
During daily adventures, your luggage and suitcases are safely handled by our backup services and support vehicles, which are always available and on standby to support you.

Note:
Please keep all personal items you may need during the day—such as water, sunscreen, camera, or other essentials—in your day bag. Do not pack them in your suitcase or large luggage, as these will be stored in the vehicle’s compartment or secured on the back of support vehicles.

What are the payment details?

To secure your trip, an initial deposit of 30% of the total tour price is required at the time of booking. The remaining balance must be paid no later than 15 days before the trip begins.

If you are booking within 30 days of the trip’s start date, the full balance will be due immediately upon booking to confirm your reservation.

Payment options include:

  • Bank wire transfer

  • Online payment using a debit or credit card

Alternatively, you may choose to pay the remaining balance by credit card upon your arrival at the tour starting location.

Is there a deadline to book a tour?

To secure your trip, an initial deposit of 30% of the total tour cost is required at the time of booking. The remaining balance must be paid at least 15 days before the tour departure date.

For bookings made within 30 days of the trip start date, full payment is required immediately to confirm your reservation.

Payments can be made conveniently via bank transfer or online using a debit or credit card. Alternatively, you have the option to settle the remaining balance by credit card upon your arrival at the tour starting point.

What happens in case of injury while on the tour?

At Vietnam Backroads Travel, your safety is our top priority. All our licensed guides are professionally trained in first aid to ensure immediate assistance whenever needed. In addition, we maintain a 24/7 emergency contact list specific to the regions where we operate your trip, providing you with reliable support at all times.

As part of our commitment to your well-being, local insurance is included and compulsory for all travelers. Our support vehicles are always nearby during your journey—just a phone call away and ready to assist you whenever necessary.

Important Reminder: While we provide local insurance, we strongly recommend that you obtain comprehensive travel insurance before your trip. Your insurance should cover full medical treatment, emergency evacuation, trip cancellation, and personal belongings for complete peace of mind.

Are you able to accommodate different food allergies?

If you have any dietary restrictions, allergies, or follow a vegetarian or vegan diet, please indicate this on the booking form when reserving your trip. Our tour operators and guides will do their best to accommodate your requirements and ensure you have an enjoyable dining experience throughout the journey.

What types of roads will be? How is the road surface?

At Vietnam Backroads Travel, our passionate team scouts and explores new routes every year to ensure fresh and authentic cycling experiences. Our bike guides are well-trained professionals who know every hand-picked path intimately, allowing them to tailor each ride to match your desired distance and ability.

We prioritize riding on small paths and back roads where there are no traffic vehicles at all, offering a safe and peaceful journey through the countryside. Occasionally, we may ride on minor roads with very light traffic to reconnect with our selected scenic trails, ensuring a seamless and enjoyable adventure throughout your trip.

Is the daily cycling distance fixed or flexible?

The daily cycling distance on our tours is flexible and designed to accommodate every rider’s needs and preferences. While each itinerary is carefully crafted with detailed knowledge of the region, road surfaces, and conditions, flexibility remains a key part of our trips. In many areas, support vehicles cannot follow the small trails, country lanes, and back roads we use. However, you’ll still have the comfort of meeting our support vehicle approximately every 15 kilometers.

If you ever feel tired or simply want to take a break, you are welcome to rest in the air-conditioned van while others continue biking as they wish. Don’t worry if the day’s distance feels too long—our guides and drivers are there to assist you.

Throughout the journey, you are encouraged to inform your guide if you would like to stay longer at a particular spot or stop for photos. We happily adjust the experience based on your preferences to ensure a memorable and enjoyable adventure.

What will be included and what is not included in the tour price?

Accommodations throughout the tour (as per each itinerary)

Helmets for cycling activities

Experienced English-speaking bike guides to lead and support the journey

Support vehicles (air-conditioned vans, minibuses, or trucks) to carry luggage and assist cyclists as needed

Cold water, snacks, and fruits provided daily during cycling

Daily meals including breakfast, lunch, and dinner (please refer to each itinerary or tour page for specific inclusions and exclusions)

What is Not Included in the Tour Price?

International flights to and from the starting/ending destination

Pre-tour and post-tour hotel accommodations

Travel insurance (highly recommended for all travelers)

Personal expenses (e.g., laundry, telephone calls, souvenirs)

Visa fees for the countries visited

Mountain bike or E-bike rental (optional; available for hire)

What kind of bikes are for cycling tours?

Vietnam Backroads Travel, we pride ourselves on providing high-quality bikes to ensure a smooth and enjoyable cycling experience. We use top-tier Trek and Giant brand bikes, offering both mountain bikes and hybrid mountain bikes equipped with 27.5-inch and 29-inch wheels for optimal performance across various terrains.

All our bikes are fitted with the Shimano Deore groupset and hydraulic disc brakes, ensuring reliable gear shifting and excellent stopping power for your safety and comfort.

Bike Sizes Available:

  • Small (S)

  • Medium (M)

  • Large (L)

  • Extra Large (XL)

  • Extra Extra Large (XXL)

We also provide helmets for your protection during the trip.

Our Bike Options:

  • Trek Mountain Bikes: Designed for rugged trails and backroads adventures.

  • Giant E-Bikes (Pro model): Offering electric assist to help riders tackle longer distances and tougher terrains with ease.

Whether you are a seasoned cyclist or prefer extra support with an e-bike, we have the right equipment to match your cycling style and ensure a memorable journey.

How fit should I be to join a biking trip?

Our cycling tours vary in conditions from flatland to mountain regions. The routes also have different levels ranging from day tours to multi-day tours.

– Excursion from 1 to 6 days

– Touring from 7 to 20 days

– Mountain cycling tours from 4 to 20 days. Trip’s participants have to be experienced 

All our tours’s routes are graded from easygoing to challenging. Each cyclist has a different level, so flexibility with distance routes is important to different cycling experiences. For example, a tough tour can be made from moderate due to a support van enabling the rider to escape the more significant ascents. Giving you options to make your trip, Great!

The long trips are definitely not recommended for beginners.